BOCA RATON, Florida., February 9, 2022 /PRNewswire/ — Mill Creek Residential, a leading developer and operator specializing in premier rental communities in the United States, today announced that it has been named Property Management Company of the Year at the 2021 Pillars of the Industry Awards. the National Association of Home Builders (NAHB). The awards are given to organizations that demonstrate creative development concepts, innovative fundraising strategies, excellent design, and superior management and marketing in the multifamily industry.
Mill Creek was selected as the 2021 Property Management Company of the Year by NAHB due to the dedication of its community teams to serving residents during the pandemic, in addition to advancements in technology, benefits and programs for the residents.
“We are honored to be recognized by NAHB as a pillar of the industry, and cannot overstate how extremely proud we are of the dedicated members of our team,” said Bill MacDonald, President and CEO of Mill Creek Residential. “We continually strive to fulfill our mission of creating meaningful relationships and extraordinary places, and nothing has changed in this pursuit during unprecedented times. On the contrary, the need for robust service levels has become more pronounced, and we are grateful for the efforts of our teams. have been rewarded with this distinction.”
Mill Creek Residential was recognized for its high service levels, community website redesign, and implementation of AI technology. The company’s service levels were reflected by a #1 ranking in the ORA Power Rankings by J Turner Research in the Division II level with a score of 82.56. The rankings are based on the company’s portfolio-wide Online Reputation Assessment (ORA) and serve as the industry standard for measuring how a company is perceived online.
From a technological point of view, Mill Creek moved more than 80 communities to a new user-friendly web platform and integrated AI technology to improve consumer experience, tracking metrics, and allow team members to spend more time providing exceptional customer service current and future residents. Other areas the company focused on in 2021 were career path training for on-site team members, enhanced benefits, such as $0 co-pay for mental health care, its demand response energy conservation program, and its additional corporate responsibility efforts.
“While we appreciate the recognition, we know there is always room to grow,” said Stephen Prochnow, executive vice president of property management for Mill Creek Residential. “We will continue to strive to achieve even higher levels of service and become an increasingly technology-savvy organization that provides associates with every resource possible to succeed.”
About Mill Creek Residential
Mill Creek Residential Trust LLC is a national rental housing company focused on developing, acquiring and operating rental communities in targeted markets nationwide. The national company, whose head office is in Boca Raton, Florida proactively develops, acquires, builds and operates communities through its seasoned team of real estate professionals in offices across United States. Mill Creek builds its portfolio in many of the country’s most sought-after markets in Seattle, Portlandthe San Francisco Bay Area, Southern California, Phoenix, denver, dallas, Austin, Houston, South Florida, Tampa, Orlando, Atlanta, Nashville, Charlotte, Raleigh, washington d.c., New Jersey, New Yorkand Boston. As of September 30, 2021, the Company’s portfolio is made up of 111 communities representing more than 30,500 rental units in operation and/or under construction. For more information, please visit www.MillCreekPlaces.com.
SOURCE Mill Creek Residential